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That’s why we insist NOT to ask «How was your trip?»

Imagine you're planning a vacation to Mauritius, a dream destination known for its stunning beaches and vibrant culture. As you arrive at SSR airport, your first interaction with the country is through its airport services—checking in smoothly, friendly staff, and efficient baggage handling. These initial experiences can significantly influence your overall impression of Mauritius.


The study we're discussing, published in the Journal of Hospitality and Tourism Research, focuses on how tourists' satisfaction with these airport services affects their decision to return to Mauritius in the future. While it's widely understood that overall satisfaction with a destination plays a role in whether tourists come back, not much attention has been given specifically to airport experiences until now.


Researchers set out to gather insights directly from tourists by distributing questionnaires to 1,721 visitors at SSR airport. They wanted to understand what aspects of airport services—like check-in processes, cleanliness, amenities, and staff interactions—were most important to travelers. This approach allowed them to pinpoint exactly how these elements contribute to tourists' satisfaction.


After collecting and analyzing the data, they found something interesting: tourists who were more satisfied with their airport experience were more likely to consider revisiting Mauritius. Essentially, a positive experience at the airport—from arrival to departure—can leave a lasting impression that encourages tourists to choose Mauritius again for their next vacation.


This study not only sheds light on the importance of airport services in shaping tourists' perceptions but also provides valuable insights for improving these services to enhance overall tourist satisfaction. By focusing on making the airport experience seamless and enjoyable, Mauritius can increase its chances of attracting repeat visitors and fostering long-term tourism growth.




Faithfully Yours,

La Classe Team


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