Facial cues to social class
ACTUALITES
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- 2 Min
Emotions and Personality in Client Relations.
- 3 Min
Archetypes of Service Innovation: Implications for Value Concreation
- 2 Min
Learning Visual Importance for Graphic Designs and Data Visualizations
- 3 Min
Emotional intelligence in conflict management and customer relations.
- 1 Min
This crow is Archimedes. Use it as an Inspiration!
- 2 Min
Social comparison — quest for authenticity. Individualisations of service
- 1 Min
Partnership with Richard Lewis Communications
- 2 Min
Hôtel de Crillon — The Parisian Palace. Happy to become the Part of the Family
- 1 Min
The Long-Term Impact of Service Failure and Recovery
- 2 Min
Emotions in hospitality: Positive affective displays in service encounters
- 1 Min
Hotel guests’ perception of best green practices: A content analysis of online reviews
- 1 Min
Emotional Exhaustion Among Hotel Employees
- 1 Min
Up-Selling Versus Down-Selling
- 3 Min
La Classe Service for the World Cup 2018
- 1 Min
That’s why we insist NOT to ask «How was your trip?»
- 2 Min
Regulation VS Mentality misunderstanding in Service
- 1 Min
Articulation exercises to practice
- 1 Min
Examining the Relevance of Online Customer Textual Reviews on Hotels’ Product and Service Attributes
- 2 Min
Why UPSELL does not work?