Conflict management is the practice of being able to identify and handle conflicts sensibly, fairly, and efficiently.


Managers need to resolve conflict in the workplace quickly and professionally.


Five types of conflict resolution include accommodating, avoiding, collaborating, competing, and compromising. But if this knowledge is enough when angry client is in front of you ready to shout? Hm... Don't think so.


Train your ability to solve conflicts. And to avoid them at maximum indeed.


Endorsed Certificate of Achievement will be issued.


Do not hesitate to put down your demand in the dedicated field. 


We will answer to the demand in 24 hours to schedule an online meeting with Mme Antarès.


A meeting should take place within a week. 


We keep a right to decline a demand when it does not match hospitality business’ clear standards.

Gestion des plaintes et des réclamations


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