Welcoming an English-Speaking Customer
Who Should Attend?
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Retail outlets
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Hotel reception personnel
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Banking institutions
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Insurance companies
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Any sector seeking to enhance their customer service for English-speaking clientele.
About the program
This training includes an intercultural dimension, but goes further.
It is designed to provide participants with practical tools to overcome discomfort or unease, particularly when dealing with English-speaking or international clients.
It helps to move past hesitation and language-related or cultural barriers, building greater confidence in service interactions.
What will you learn :
Understand the expectations and cultural nuances of English-speaking clients to deliver truly personalised service.
Scripts et Role-Play
We will provide ready-to-use scripts to handle a range of common situations, and you will practise them through role-play exercises.
Essential Vocabulary
You will learn the key vocabulary needed to welcome, guide, inform, and assist English-speaking clients.
Confidence
Build your confidence and improve your ease in interactions with English-speaking customers.
