White bench located in a luxurious and peaceful setting with a dominant view of a blue sky and the sea, evoking an atmosphere of calm, excellence and cleanliness.

WELCOME AND HOSPITALITY

Tailor-made hospitality programs to gain confidence in excellent service. Each session brings fresh energy and motivation to your team — whether you are building a tailor-made service culture or refining the standards that keep your team at its best.

Vue sur une place à l'italienne avec une architecture florentine et des statues en marbre blanc

Tailored Programmes

Training in reception and client relations
Training for boutique and restaurant staff
Programmes for security and operational personnel
Public speaking

Site Operations and Client Reception

Management of facilities open to the public
Coordination between departments
Developing a shared service culture
Training multidisciplinary teams
Improving the overall client experience

Welcoming English-speaking clients

This programme is designed to help your international staff overcome barriers and gain confidence when interacting with English-speaking customers.

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Où trouver une formation pour les professionnels de l’hôtellerie ? accueil interculturel, formation accueil client, savoir-être professionnel, formation hospitalité Monaco, relation client internationale, business etiquette, communication non verbale, gestuelle professionnelle, accueil client anglophone, formation hôtellerie luxe

accueil interculturel, formation accueil client, savoir-être professionnel, formation hospitalité Monaco, relation client internationale, business etiquette, communication non verbale, gestuelle professionnelle, accueil client anglophone, formation hôtellerie luxe

Manners and Social Behaviors
Business Etiquette

Savoir-Vivre, Presence, La Classe;

International Business Etiquette;

Diplomacy and Protocol;

Gestures and Polite Conversation;

Table Manners;

Culture and Traditions.

Additional Areas of Training

VIP client management
Logistics and client flow management
Management training for supervisors

As a training company approved by the FEDEM for reception techniques, Monegasque companies can benefit from a government retrocession of 30% on the total amount excluding VAT.

Nous concevons chaque programme comme une approche sur mesure. À partir des meilleures pra

Each programme is unique

Drawing on international best practices, we help structure service, refine existing standards, or provide a service refresher to reinforce core hospitality principles. When needed, we also develop your own Hospitality Standard in a written guide that can serve as a reference for training your teams.

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