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White bench located in a luxurious and peaceful setting with a dominant view of a blue sky and the sea, evoking an atmosphere of calm, excellence and cleanliness.

Hospitality, Service or Emotion?...

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Tailor-made hospitality programs to gain confidence in excellent service.

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Vue sur une place à l'italienne avec une architecture florentine et des statues en marbre blanc
Global Hospitality Training Program

Help your teams welcome your customers, whether they come from the Americas, Africa, India, the Middle East, China, Asia or the former Soviet Republics. 

La Classe — PIONEER in training in intercultural customer relations in the hospitality sector.

Cultures and Traditions;
Building trust;
Service satisfaction. 

Organize CUSTOMIZED training that will allow your teams to satisfy your customers in terms of services.

 

The motivation of your teams;

International reception techniques;

Posture, Gesture, the Class;

Support and relational elegance;

Verbal elegance;

Human relationship and communication.

Intercultural Reception

This programme is designed to help your international staff overcome barriers and gain confidence when interacting with English-speaking customers.

accueil interculturel, formation accueil client, savoir-être professionnel, formation hospitalité Monaco, relation client internationale, business etiquette, communication non verbale, gestuelle professionnelle, accueil client anglophone, formation hôtellerie luxe
accueil interculturel, formation accueil client, savoir-être professionnel, formation hospitalité Monaco, relation client internationale, business etiquette, communication non verbale, gestuelle professionnelle, accueil client anglophone, formation hôtellerie luxe

Manners and Social Behaviors
Business Etiquette

Savoir-Vivre, Presence, La Classe;

International Business Etiquette;

Diplomacy and Protocol;

Gestures and Polite Conversation;

Table Manners;

Culture and Traditions.

Company Reception

We draw conclusions about the whole institution, the whole house, and not just the employee.  

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As a training company approved by the FEDEM for reception techniques, Monegasque companies can benefit from a government retrocession of 30% on the total amount excluding VAT.

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Contact us  and we will send you all the necessary documents.

accueil interculturel, formation accueil client, savoir-être professionnel, formation hospitalité Monaco, relation client internationale, business etiquette, communication non verbale, gestuelle professionnelle, accueil client anglophone, formation hôtellerie luxe
Logos of our company’s prestigious clients and partners.
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