INTERCULTURAL INTELLIGENCE
IS A SOURCE OF POWER
The process of communication is deeply embedded in cultural habits. New intercultural contexts necessitate innovative solutions.
Our
Programs
01
Our intercultural programmes
Training in intercultural communication and understanding, designed to reflect the specific context of your exchanges and negotiations.
Based on the country or cultural environment of your choice, we design a tailored programme aligned with your objectives.
Programme topics may include:
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Intercultural reception and client relations
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Managing difficult situations
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High-end hospitality standards
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Service standards for premium / VIP clientele
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Communication under pressure
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Negotiation skills
Examples of cultural contexts covered:
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United Arab Emirates
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Saudi Arabia
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Japan
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China
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Paraguay
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Russia
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France
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Monaco
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Germany
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United Kingdom
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United States
03
Safety and Security (in partnership with specialised experts)
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Continuing training for security personnel
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Managing difficult clients
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Communication and de-escalation techniques
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Coordination between security teams and passenger/client service staff
02
Retail and Hospitality Staff
Training in client relations within an international environment
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Service standards for luxury boutiques
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Welcoming high-end clientele
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Sales techniques adapted to international clients
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Building client trust
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Service excellence and customer satisfaction
04
Coaching and Support for Commercial Teams
Develop an intercultural perspective, communicate effectively, and present products and services in new markets to an international audience from diverse cultural backgrounds.
Adapt marketing strategies to the specific characteristics of each market and clientele.
Each session is also a real boost of energy and motivation for your team.
What Our Clients Say
Within my role in the Sponsorship Department at the Monaco Yacht Show, I had the opportunity to collaborate with Anastasia Shevchenko on the development and delivery of a commercial and negotiation training programme in English, with a specific focus on multicultural dynamics.
As our teams regularly interact with international counterparts — notably private and institutional organisations based in the Middle East — the training addressed very concrete operational needs.
The half-day format allowed us to cover key foundations: cultural frameworks, relationship-building approaches, implicit expectations, as well as a more in-depth examination of Arab-Muslim cultural contexts. Comparisons with Asian business practices and targeted case studies also contributed to the discussion.
On a personal note, I particularly appreciated Anastasia’s pragmatic approach, her strong understanding of international environments, and her ability to adapt the content to our operational challenges. The training was also very well received by the entire team, both for its practical relevance and its interactive format.
I would recommend her services to any organisation seeking to strengthen the effectiveness of its commercial relationships in a multicultural context.
Emilie LOMBARDI
Head of Sponsorships
Monaco Yacht Show