1 MinUp-Selling Versus Down-SellingThis article evaluates customers’ postpurchase attitudinal and behavioral responses to two suggestive selling strategies employed in...
1 MinThat’s why we insist NOT to ask «How was your trip?»The study published on September,7 in Journal of hospitality and tourism research focuses on the link between tourists’ satisfaction with...
2 MinRegulation VS Mentality misunderstanding in ServiceIt is easy to notice a general misunderstanding of the difference between regulation and mentality. The staff complains that customers...
1 MinArticulation exercises to practiceYoung restaurant employees have a common feature — they do not pause at all in speech. Speech sounds sloppy, the dishes are not presented...
1 MinExamining the Relevance of Online Customer Textual Reviews on Hotels’ Product and Service AttributesOnline reviews left by guests have business value in terms of understanding customers’ perceptions of hotels’ product and service...
2 MinWhy UPSELL does not work?Most hotels and luxury stores order Upsell training to increase sales. And here comes a surprise: there is a result, but not as obvious...
1 MinCan Commercialization Reduce Tourists’ Experience Quality? Evidence From Xijiang Miao Village A study that will be published on the 1st of January 2019 was made by Xiaolong Sun from Guizhou Normal University, Bishu Lin from Xiamen...
1 MinThree basic needs to be covered to boost your employeesMotivational trainings have some advantages, because they can give an impulse to the person and he will run a short distance. But I’m...
1 MinHow the Employee Looks and Looks at you?Despite the prominence of customer–employee relationships in service contexts, little empirical research examines the antecedents of...
1 MinAttributes of Memorable Gastro-Tourists’ ExperiencesGastro-tourists specifically travel to learn about new cultures through memorable food experiences. They span all ages, ethnicities, and...
3 MinGamification in self brand managementGamification is actively used not only in personnel management, but also in education. Modern classes are perfectly equipped, which, at...